Payment FAQs

You are welcome to pay for the hire in cash, but we always ask for the deposit to be paid by credit or debit card.

In addition to the hire charge, we ask for a deposit of £100. The only exceptions to this are 7.5 ton lorries, for which we take £200, and instances where our insurers have imposed a higher excess (e.g. young drivers or licences with endorsements that have had to be referred).

When you return a hire vehicle, we process the deposit refund, less any fuel refill or damage charges, straightaway. The speed with which the funds reach your account will depend on your bank or card processors, however our customers usually seem to receive the refund within 3-4 working days.

Business customers are welcome to apply for credit facilities, although these are of course subject to credit checks. If you wish to apply for an account, please ask for an application form.

All our vehicles start with a full tank of fuel. You are welcome to fill them before you come back, but we do have fuel on site, and will always check the fuel level at our own pumps when you return. Any fuel refill needed is then deducted from your deposit. Our fuel rates are competitive when compared to service stations and there is no surcharge applied.