Cheap car hire Ashford, Kent | General vehicle hire FAQs


 
Contact Us

Call Us FREE for help with prices, bookings or any other information:
0808 180 1080
rental@kenhire.uk.com
workshop@kenhire.uk.com


 
Vehicle Guide

Full details of the range of vehicles available for hire can be viewed here:
Cars
MPVs & Minibuses
Vans & Lorries


 
Workshop Guide

For information on our garage services, click below:
 Workshop
 Bodyshop


 
Online Discount

Get a cheaper rate by booking your hire vehicle online.
Just select 'online discount' in the extras.
Book Online


 
Need Help?

In our FAQ pages you will find answers to many of the questions we are usually asked.
Hire FAQs
Garage FAQs
 Vehicle Sales FAQs



FAQ Quick Links - General | Vehicles | Paperwork | Insurance | Payment | Garage | Vehicle Sales

FAQs General

 

How do I book a vehicle?
You can book online, over the telephone or in person. The online system will list which vehicles are available for the dates you need and we will either call you or email a confirmation.

How far ahead do I have to book?
A week or so is usually enough notice, although the size of our fleet normally means that we will have something available immediately. We would recommend booking as soon as you're certain of your dates and bear in mind that the most people move house on the last weekend in any month, so vans are always busy at that time!

Can I change a booking?
We appreciate that your dates and circumstances might change, especially when moving house, so we do let you change your booking without penalty, although this is of course subject to other vehicles or dates being available.

What is included in the price?
The prices we quote over the phone and on the website include your hire, fully comprehensive insurance cover, unlimited mileage, roadside breakdown cover, collision damage waiver and VAT. For corporate customers, we would normally quote ex-vat and give you the opportunity to provide your own insurance cover.

Is there a mileage limit?
No. All our short term rentals are based on unlimited mileage, which means there is no extra charge irrespective of how far you travel.

Can I have another driver?
Your price is based on one driver. Provided they meet with our insurance requirements and we see their licence, you can add extra drivers at a one-off charge of £5.00 + vat each.

What is the shortest time I can hire?
All our vans and commercial vehicles are available on an hourly basis. Hourly hires can only be taken during office hours and cannot be booked in advance. Vans and minibuses are also available for evening hires (5.00pm - 8.00am), but the minimum hire period for cars is 1 day.

What are your opening hours?
Our office is open between 8.00am and 5.00pm, Monday to Saturday. If you can't get to us during these times there are a few ways we can help, just talk to us about finding the best solution. If you have an urgent need to hire a vehicle when we are closed, just phone us as normal and select the option to be put through to our out of hours contact number.

When can I collect the vehicle?
Normally our hires run from 8am or 5pm, for 24 hours. You can't collect any earlier than 8.00am, but (subject to availability) you can collect the night before if you need an early start. If you are booked to pick up at 5.00pm and your vehicle is ready sooner, you are welcome to collect it earlier at no extra charge; just call us earlier in the afternoon to check availability.

When do I have to return the vehicle?
If your booking calls for an evening return, you should be back by 5.00pm, if you are to return in the morning we would ask you to be back at 8.00am. We will always try to be flexible if bookings permit, so it is always worth checking when you collect the vehicle whether we can give you a bit of leeway.

What happens if I can't get back before you close?
Please call us as soon as you realise that you won't be able to get back on time; we will then work out some options for you, but please bear in mind that there might be someone waiting for the vehicle you're in. When you are booking a vehicle, please let us know if there is any doubt over when you might return, so that we can cover any later bookings that might be affected.

Can I take a hire vehicle overseas?
Yes. Most of our vehicles are available for overseas hire, although we need to know beforehand in order to arrange the necessary paperwork, emergency cover and touring kit. There are extra costs for continental travel, so make sure you mention this when getting a quote.

Can I have snow tyres fitted to a hire vehicle?
Legislation in many European countries now calls for winter tyres to be fitted at certain times of the year. We stock winter tyres for a range of rental vehicles, which can be fitted on demand, subject to availability. There is a surcharge for this, the amount depending on the vehicle, and we will need a little notice if you need them fitted.

Do Kenhire offer long term hire?
We can hire a vehicle for any length of time, either on a flexible, open-ended basis or on a fixed, full maintenance contract hire over a number of years. If you need a vehicle for more than a month, please contact us for a quote.

How do I know that Kenhire is a reputable company?
Have a look at our history pages and you will see that we’ve been around since 1949, which we couldn’t have managed if we didn’t look after customers in a professional manner. We have also been members of the British Vehicle Rental and Leasing Association since 1967. As well as laying down minimum standards of service, the BVRLA also monitors the quality of members’ vehicles, maintenance and customer service, so you can be confident that we are a reliable and trustworthy organisation.